Client Background
DGI Communications is a leading integrator delivering complex technology and AV solutions for enterprise clients nationwide. For this project, DGI Communications was supporting an installation for Klaviyo, where precision, coordination, and timing were critical.
The Challenge
The shipment arrived palletized and required inside delivery beyond dock level, including breaking down pallets on site and transporting equipment upstairs using a freight elevator within a Denver building. Standard delivery services weren’t sufficient due to:
- Palletized freight needing breakdown for elevator access
- Multiple trips via freight elevator
- Careful handling of sensitive equipment
- A tight timeline with no room for delays
DGI Communications needed a logistics partner that could execute quickly and adapt on site—because delays weren’t an option.
Our Solution
On The Clock Logistics deployed a three-person team—Will, Dante, and Reggie—to manage the delivery from start to finish.
Our team:
- Broke down pallets on arrival to meet elevator and building constraints
- Coordinated freight elevator access with on-site staff
- Hand-carried equipment piece by piece to the upper level
- Staged and placed items efficiently to keep the project moving
By matching the right manpower with hands-on execution, we maintained full control of the process and protected the project schedule.
Services Used
Inside Delivery Services
- Pallet Breakdown & Debris Management
- Freight Elevator Transport
- Three-Person Delivery Team
- Equipment Placement & Staging
The Outcome
- Inside delivery completed on schedule
- Equipment safely transported and placed upstairs
- No damage, delays, or disruption to the site
- Project timeline preserved for DGI Communications and Klaviyo
Key Benefits Delivered
- Execution Under Pressure: Complex inside delivery handled without delays
- Right Manpower: Three-person team ensured safe, efficient handling
- Adaptability: Real-time adjustments to building and elevator constraints
- Precision Handling: Equipment moved and staged exactly as required
Partnership in Action
This project highlighted the importance of collaboration between DGI Communications and On The Clock Logistics. Clear communication, coordinated access, and mutual focus on execution allowed the team to move efficiently within an active building environment.
Why It Matters
This inside delivery demonstrates how On The Clock Logistics supports partners with more than just transportation. When projects are time-sensitive and execution matters most, our team steps in and gets it done—because Freight Doesn’t Wait.
